Equipment supply
A 60-seat support centre furnished with thin clients and headsets in two deliveries
Thin clients, dual monitors, certified headsets, a server and storage for the virtual desktops, and network coverage for two floors, sized to grow to 100 seats without re-ordering.
- Client
- Customer-support outsourcer, Romania
- Markets
- Bucharest, Cluj
- Vertical
- Business services
- 60
- seats delivered configured, room for 100
- 2
- deliveries, both on the agreed date
- −35%
- hardware cost per seat vs. laptops
The brief
A new support centre with sixty agents in the first month and a plan for a hundred. The client wanted low cost per seat, quiet devices and headsets certified for the telephony platform.
What we did
Thin clients with dual monitors instead of laptops, headsets certified for the client’s softphone, a server and shared storage sized for a hundred virtual desktops, UPS, and switching plus Wi-Fi for two floors. Two deliveries: infrastructure first, seats a week later, both configured before shipping.
Result
Sixty seats live on schedule at 35% lower hardware cost per seat than the laptop option, with capacity for the next forty without touching the server room.
Work
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Next step
Tell us what the team needs.
Markets and targets, a feature list, or the number of users and their roles. One message is enough to get a scope back.
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